Suspension en jute tissée à la main

As a lighting-focused brand with a coordinated international fulfillment network, Woddey is committed to delivering every fixture safely, efficiently, and transparently.

We only ship to US，Free Standard Shipping On All Orders

Estimated Delivery Times by Region

Lead time: 1–2 business days
Estimated shipping time (after dispatch): 7–12 business days

Delivery estimates may vary due to customs clearance, weather conditions, or local carrier operations.

• Order Preparation: Orders are typically processed within 1–2 business days. Customized or made-to-order lighting fixtures may require additional preparation time. Once shipped, you will receive a confirmation email with tracking information.
• Shipping Methods: Standard Shipping is provided free of charge. We ship via trusted international carriers such as FedEx, UPS, or local postal services depending on destination.
• Split Shipments: If your order includes multiple items, they may ship separately from different warehouses to reduce delivery time. Separate tracking numbers will be provided where applicable.

Shipping Costs

Woddey offers free Standard Shipping on eligible orders. No additional shipping charges apply at checkout for Standard Shipping.

Expedited Shipping is available upon request for faster delivery. Expedited fees are not included in free shipping and must be paid by the buyer.

Expedited shipping costs vary depending on destination, package size, and carrier availability. Exact fees will be clearly displayed at checkout or confirmed prior to order processing.

Expedited shipping charges are non-refundable once the order has shipped, as these fees are paid directly to the courier.

Order Tracking

Once your order is dispatched, a shipping confirmation email with tracking number(s) will be sent. Please allow 1–3 business days for tracking updates to appear in the carrier’s system.

Address Changes & Liability

Due to our efficient order processing system, we maintain the following address change policy:

• Within 2 Calendar Days: Address changes may be requested free of charge within 2 calendar days of order placement.
• After 2 Days: Changes cannot be guaranteed. If the shipment has been collected by the carrier, rerouting fees may apply. If rerouting fees are declined and the package is returned, related costs may be deducted from the refund.

Expedited Shipping

For urgent deliveries, expedited options via UPS Express are available with estimated delivery of 4-7 business days. Please contact us for availability before placing your order.

Expedited shipping fees are non-refundable once shipped.

Delivery Issues & Shipping Protection

• Damaged in Transit: If your lighting fixture arrives damaged, contact us within 48 hours of delivery. We will provide replacement parts, a replacement product, or a refund as appropriate.
• Lost Packages: If tracking shows delivered but the package cannot be located, please initiate a carrier investigation within 7 days. Once officially confirmed lost (excluding theft after confirmed delivery), we will reship at no additional cost.
• Undeliverable Packages: If a package is returned due to incorrect address or failed delivery attempts, you may choose to pay for re-shipping or receive a refund.

Tariffs, Import Taxes & Duties

For U.S. Customers:
For Standard Shipping, Woddey covers applicable import duties and related charges unless clearly indicated otherwise at checkout.

If Expedited Shipping is selected, customs authorities may assess additional duties or fees, which will be the buyer’s responsibility unless clearly stated otherwise.

Questions?

For questions regarding shipping timelines or logistics, please contact us at [email protected]. or call us : +86 19502043191

Updated on 31th, March, 2026

Best Regards

At Woddey, we specialize in thoughtfully crafted lighting designed to elevate modern interiors.We want you to shop with confidence at Woddey. This policy clearly outlines our return, exchange, and refund procedures to ensure transparency and fairness.

30-Day Return Policy

We offer a 30-day return window. You may request a return or exchange within 30 days of receiving your item.

To be eligible for a return, the item must be:

• Unused and uninstalled
• In its original condition and packaging
• Returned with proof of purchase

Return Reasons & Shipping Responsibility

Returns generally fall into two categories:

1. Quality Issues or Shipping Damage

• Manufacturing defects
• Damage during transportation
• Incorrect item received

In these situations, Woddey will cover return shipping costs and offer either a replacement or a full refund.

2. Customer Preference / Change of Mind

If the return is due to personal reasons, such as:

• The product does not meet expectations
• Size, style, or color preference
• Incorrect item or quantity ordered
• No longer needing the product

The customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Inspection Upon Delivery

Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, contact us promptly so we can resolve the issue efficiently.

Items Eligible for Return or Refund

You may qualify for a refund or replacement if:

• The item is defective or damaged
• The item meets the 30-day return requirements
• The shipment was returned undelivered
• The order was not delivered within 30 days

In these cases, Woddey will provide a full refund or replacement and cover related return costs where applicable.

Items Not Eligible for Return

The following items are not eligible for return unless required by law:

• Custom-made or made-to-order products
• Light bulbs or consumable accessories
• Items not returned in original condition or packaging

If a non-eligible item is returned, return shipping costs remain the customer’s responsibility.

Order Cancellation

Orders may be canceled within 24 hours of confirmation.

Once an order has been processed or shipped, cancellation may not be possible. Please contact us promptly if you need assistance.

How to Start a Return

1. Email us at [email protected] with your order number and reason for return
2. We will confirm eligibility and provide instructions
3. If approved, ship the item back within the specified timeframe

Exchanges

For faster replacement, we recommend returning the original item and placing a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order is delivered to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receipt without providing a reason.

Items must be unused, uninstalled, and in original packaging. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refunds

Refunds are issued after the returned item has been received and inspected.

Once approved, refunds will be processed to the original payment method within 5 business days. Processing times may vary depending on your financial institution.

If more than 10 business days have passed since approval, please contact us at [email protected].

Contact Us

Email: [email protected]
Address: Room 401, Building 2, No. 36, Bailong South Road, Meilan District, Haikou City, Hainan Province 570203, China
Tel: +86 19502043191
Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+8)

We aim to respond to all inquiries within 24 business hours.

Updated on 31th, March, 2026

Best Regards

Shipping Details

Shipping Availability & Delivery Time

Woddey currently ships within the United States only. We offer Free Standard Shipping on all orders. Total delivery time consists of order processing time plus shipping transit time.

Shipping Cost & Method

Shipping Cost: Free Standard Shipping

Shipping Method: Standard Shipping via trusted carriers such as FedEx, UPS, or local postal services.

Order Processing Time

Orders are typically processed within 1–2 business days. Customized or made-to-order lighting fixtures may require additional preparation time.

Estimated Delivery Time (after dispatch)

• United States: 7–12 business days

Delivery estimates may vary due to weather conditions, carrier operations, or other logistical factors.

Split Shipments

If your order includes multiple items, they may ship separately from different warehouses to reduce delivery time. Separate tracking numbers will be provided where applicable.

Expedited Shipping

For urgent deliveries, expedited shipping via UPS Express may be available with an estimated delivery time of 4–7 business days. Please contact us before placing your order to confirm availability.

Expedited shipping fees are not included in free shipping and must be paid by the buyer.

Expedited shipping charges are non-refundable once the order has shipped.

Order Tracking

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number(s).

Please allow 1–3 business days for tracking updates to appear in the carrier’s system.

You may track your shipment through the carrier’s official website.

For assistance, please contact [email protected].

Address Changes & Liability

Due to our efficient order processing system, we maintain the following address change policy:

• Within 2 calendar days: Address changes may be requested free of charge within 2 calendar days of order placement.
• After 2 days: Changes cannot be guaranteed. If the shipment has already been collected by the carrier, rerouting fees may apply.
• If rerouting fees are declined and the package is returned, related costs may be deducted from the refund.

Delivery Issues & Shipping Protection

Damaged in Transit

If your lighting fixture arrives damaged, please contact us within 48 hours of delivery. We will provide replacement parts, a replacement product, or a refund as appropriate.

Lost Packages

If tracking shows delivered but the package cannot be located, please initiate a carrier investigation within 7 days. Once officially confirmed lost (excluding theft after confirmed delivery), we will reship at no additional cost.

Undeliverable Packages

If a package is returned due to an incorrect address or failed delivery attempts, you may choose to pay for re-shipping or receive a refund in accordance with our return and refund policy.

Tariffs, Import Taxes & Duties

For customers in the United States, orders shipped using Standard Shipping generally include applicable import duties and related charges, which are covered by Woddey 

If Expedited Shipping is selected, customs authorities may assess additional duties or fees, which will be the buyer’s responsibility unless clearly stated otherwise.

Shipping Restrictions

Woddey currently ships within the United States only.

If you have questions about shipping availability or logistics, please contact us at [email protected] or call us at +86 19502043191.

Returns and Refunds

1. Order Cancellation

• Orders may be canceled within 24 hours of confirmation.
• Once an order has been processed or shipped, cancellation may no longer be possible. Please contact us promptly if you require assistance.

2. Return Eligibility

Woddey provides a 30-day return policy. You may request a return or exchange within 30 days of receiving your item.

To qualify for a return, the item must be:

• Unused and uninstalled
• In its original condition and packaging
• Returned with proof of purchase

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item arrives damaged, defective, or incorrect, contact us within 48 hours so we can provide an appropriate resolution.

In such cases, Woddey will cover return shipping costs and offer a replacement or full refund as applicable.

4. Items Not Eligible for Return

• Custom or made-to-order products
• Light bulbs or consumable accessories
• Items not returned in original condition or packaging

5. Refund Timeline

After receiving and inspecting your returned item, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5 business days.

Processing times may vary depending on your financial institution.

If more than 10 business days have passed since approval, please contact [email protected].

Product Information

1. Lamp Dimming

Dimming capability varies by product model. Please refer to the specifications listed on the individual product page for accurate information. If you require confirmation or customization, please contact us prior to placing your order.

2. Cable Length

Standard suspension cable length is approximately 100–150 cm. Extended cable lengths (up to 800 cm) may be available upon request at no additional cost. Please leave a note at checkout or contact us in advance if you require customization.

3. Voltage Compatibility

All Woddey lighting fixtures are configured for the United States voltage standard of 110V–120V.

If you require additional technical information before purchase, please contact [email protected].

Updated on 31th, March, 2026

Best Regards