1. Who is responsible for customs duties and import taxes?
For orders shipped to customers in the United States, applicable import duties and related charges are generally covered by the seller when Standard Shipping is used.
If expedited shipping is selected, customs authorities may assess additional duties or fees depending on the shipping method and carrier policy.
2. Will I need to pay anything when the package arrives?
For Standard Shipping, customers are generally not required to pay additional customs duties or import charges upon delivery.
If Expedited Shipping is used, additional customs duties or handling fees may apply depending on customs regulations and courier policies.
If a courier mistakenly requests payment for a Standard Shipping order, please contact our support team and we will assist you immediately.
3. How are customs declarations handled?
Our logistics team prepares all necessary shipping documents and customs declarations in accordance with international shipping regulations.
Customers generally do not need to take any action regarding customs procedures.
4. What happens if there is a customs clearance issue?
In the rare case that a shipment encounters a customs clearance issue, our team will work directly with the shipping carrier and customs authorities to resolve it.
If the courier requires confirmation from the recipient (such as identity verification or delivery confirmation), our support team will guide you through the process to ensure the package is released as quickly as possible.
Updated on 31th, March, 2026
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