At Woddey, we specialize in thoughtfully crafted lighting designed to elevate modern interiors.We want you to shop with confidence at Woddey. This policy clearly outlines our return, exchange, and refund procedures to ensure transparency and fairness.
30-Day Return Policy
We offer a 30-day return window. You may request a return or exchange within 30 days of receiving your item.
To be eligible for a return, the item must be:
- Unused and uninstalled
- In its original condition and packaging
- Returned with proof of purchase
Return Reasons & Shipping Responsibility
Returns generally fall into two categories:
1. Quality Issues or Shipping Damage
- Manufacturing defects
- Damage during transportation
- Incorrect item received
In these situations, Woddey will cover return shipping costs and offer either a replacement or a full refund.
2. Customer Preference / Change of Mind
If the return is due to personal reasons, such as:
- The product does not meet expectations
- Size, style, or color preference
- Incorrect item or quantity ordered
- No longer needing the product
The customer is responsible for return shipping costs. Original shipping fees are non-refundable.
Inspection Upon Delivery
Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, contact us promptly so we can resolve the issue efficiently.
Items Eligible for Return or Refund
You may qualify for a refund or replacement if:
- The item is defective or damaged
- The item meets the 30-day return requirements
- The shipment was returned undelivered
- The order was not delivered within 30 days
In these cases, Woddey will provide a full refund or replacement and cover related return costs where applicable.
Items Not Eligible for Return
The following items are not eligible for return unless required by law:
- Custom-made or made-to-order products
- Light bulbs or consumable accessories
- Items not returned in original condition or packaging
If a non-eligible item is returned, return shipping costs remain the customer’s responsibility.
Order Cancellation
Orders may be canceled within 24 hours of confirmation.
Once an order has been processed or shipped, cancellation may not be possible. Please contact us promptly if you need assistance.
How to Start a Return
- Email us at [email protected] with your order number and reason for return
- We will confirm eligibility and provide instructions
- If approved, ship the item back within the specified timeframe
Exchanges
For faster replacement, we recommend returning the original item and placing a new order once the return is approved.
European Union 14-Day Cooling-Off Period
If your order is delivered to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receipt without providing a reason.
Items must be unused, uninstalled, and in original packaging. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds
Refunds are issued after the returned item has been received and inspected.
Once approved, refunds will be processed to the original payment method within 5 business days. Processing times may vary depending on your financial institution.
If more than 10 business days have passed since approval, please contact us at [email protected].
Contact Us
Email: [email protected]
Address: Room 401, Building 2, No. 36, Bailong South Road, Meilan District, Haikou City, Hainan Province 570203, China
Tel: +86 19502043191
Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+8)
We aim to respond to all inquiries within 24 business hours.
