Bertolda Chandeliers

Delivery Regions

Products available on woddey.com can be shipped to various countries, including Germany. However, due to complex weather conditions and slower shipping times, a shipping fee of at least €80 is applicable for deliveries to Iceland. Customers in Iceland need to contact us via email at support@woddey.com prior to placing their order. Regrettably, we are currently unable to ship to Ukraine due to ongoing events. We apologize for any inconvenience this may cause and appreciate your understanding.

Free Shipping Guidelines

We offer free shipping for lamps to most countries, excluding Iceland.

Unfortunately, we are unable to ship to Ukraine at this time.

For deliveries to Iceland, a shipping fee of at least €80 applies.

For inquiries about shipping to other countries or for express shipping options, please contact us at support@woddey.com.

Shipping Costs & Destinations:

We offer FREE standard shipping on all orders to the destinations listed below.

Region 1: European Countries

• Shipping Cost: Free
• Estimated Delivery Time: 8 - 14 Days

Region 2: North American Countries (including USA, Canada, Mexico)

• Shipping Cost: Free
• Estimated Delivery Time: 8 - 14 Days

Shipping Process

• Order Preparation: Upon receiving your order information, we will begin processing your order, which may take 2-10 working days. Some customized lamps may require additional preparation time. Once your order is ready for shipment, we will send you a detailed shipping information email, including tracking details.
• Shipping Methods: Free shipping is provided via Express Shipping, with an estimated shipping time of 2-5 weeks to most countries, including Germany.

Delivery Time

Please note that delivery times provided are estimates and depend largely on the shipping process. Additionally, stock levels indicated on our website may change rapidly, and items may be sold out by the time of order placement. Therefore, we recommend against scheduling an electrician based solely on the stock levels and delivery estimates provided on our site.

Tariffs

There is a possibility of tariffs for parcels with a maximum side length exceeding 60cm, estimated at around 5%. If tariffs apply, we will cover 20% of the amount. In most cases, customs duties to Germany and other European countries range from €0-€20 per piece. For clarification or assistance, please contact us at support@woddey.com.

Compensation for Delayed Delivery

In the event of delayed delivery, we apologize for any inconvenience caused and offer compensation of 10% of the order price for the delayed goods. We strive to ensure timely delivery and appreciate your patience.

Q&A

Delivery Timeframe:

Orders are typically delivered within two months, depending on the shipping address and product. Contact support@woddey.com for updates if your order is delayed.

Tracking Orders:

Tracking information will be provided via email once your order is shipped. You can track your order using the provided tracking number or contact our customer service team for assistance.

Shipping Availability:

We ship to most countries. Contact us at support@woddey.com to confirm if we ship to your country.

Customs Duties:

Tariffs may apply for parcels exceeding 60cm. We cover 20% of applicable tariffs, which generally range from €0-€20 per piece.

Conditions available for returns and refunds

Within 14 days of receipt of the goods, you may request a return for a refund (excluding our return shipping costs). Any lamps or related products returned must be in their original box, in a resalable condition (except in certain circumstances as described below) and must not be used. Additionally, return refunds may be subject to a restocking fee; please refer to the Restocking Fee section below for details.

Orders paid within 24 hours support unconditional cancellation. If an order is once shipped, no cancellations are allowed. Forced cancellations are subject to shipping costs.

Once an order has been shipped that has paid for expedited shipping, shipping costs are non-refundable and the customer is responsible for return shipping costs.

All orders and packages that have been shipped will not be accepted for cancellation. All shipping costs incurred for returns and exchanges are to be borne by the customer.

Please confirm that you have received the product in good condition and correct within one week of signing for the parcel.

• Please do not initiate any PayPal cases or credit card chargebacks; we will do our best to help you resolve the issue.

Pay attention:

The returned fixture cannot be installed or modified in any way.

The returned fixture must be enclosed in the original box with sufficient packing material.

The returned fixture must be arranged for shipment within 7 days of the return approval from us.

There will be color differences and measurement discrepancies due to the hand-made process, resolution ratio of the screen, shooting light, and angles. These cannot be avoided. If you mind, please don't place an order.

Order modification

You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours.

If your order has been shipped, it cannot be modified.

Order cancellation

You can cancel your order free of charge within 24 hours.

If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs and order preparation costs. You are responsible for return shipping costs. This fee will be deducted from the refund of your item(s).

Return

If you wish to return an article purchased on our website, you have 14 days from the date the order was received to proceed with the return process. Return shipping costs shall be borne by you. This amount will be deducted from the refund of your item(s).

Please note that the article should be in its original condition to be returned: unused, in their original packaging, and with complete accessories.

You have 7 days from the date of receiving return approval to send off the item you wish to return.

Warning – items that are damaged, soiled, or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.

Return address：

EASEY COMMERCIAL BUILDING, 253-261 HENNESSY ROAD, WANCHAI, HONGKONG

Please note that the right to return products does not apply to:

(1) Customized products which are ordered from the manufacturer according to the customer’s wishes.

(2) All accessories, such as light bulbs.

(3) We will not accept returns, cancellations, or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to ensure it is what you need. For any questions, please contact us at support@woddey.com and we will get back to you as soon as possible.

Please pay attention：

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

Please note:

The colors may appear slightly different via the website due to the computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference; please refer to the actual product.

How to initiate a return?

(1) Send an email including a description of the return reason and the item you wish to return to support@woddey.com

(2) We will check your email.

(3) Once your return application is approved, you will receive an email of return approval.

(4) If everything is ready, you have 7 days from the date of receiving return approval to send off the item you wish to return. The shipping fee will be paid by you.

(5) Please provide us with the tracking number, tracking URL, and photos by email after sending the item you wish to return (please include a photo of the packaged item at the time of return to ensure that the returned light is one of our products).

(6) Once the returned item is received, we will inform you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.

Refund

We will refund you after receiving the returned item which is eligible for our Return & Refund Policy.

The refund will be credited to your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)

The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

Any shipping fees paid are non-refundable. Please note that the shipping costs paid for "fast shipping," "EU Stock," and "Hong Kong EMS" are not refundable once your order has been shipped. If your order is returned and refunded, this additional shipping cost will not be refunded.

If you encounter any problems while shopping on our website, please contact us at support@woddey.com for a solution. Opening a dispute (such as a PayPal Dispute) will not expedite problem resolution.

If you have any questions about our Return & Refund Policy, please contact us at support@woddey.com

Warranty

Our products have a 2-year warranty.

• Excludes damage caused by accident, abuse, or neglect.
• Excludes natural aging or wear of materials.
• Excludes purchases made using online auction sites.

Special Note: The date of receipt is the time when the logistics information shows the receipt

The warranty policy does not apply to causes of human damage. If the damage is caused by human beings, you will need to buy the spare parts separately, and you will be responsible for the cost of the spare parts and transport.

• The warranty period of the LED rechargeable table lamp is 3 months from the date of receipt. The whole lamp is replaced for free, and the transportation cost is at your own expense.
• The warranty period for LED lights, LED light sources, and LED drivers is 6 months from the date of receipt. Accessories are replaced for free, and shipping costs are at your own expense.
• Other parts of LED lamps will be replaced for free within 2 years from the date of receipt, and shipping costs are at your own expense.
• For other non-LED light source products, the warranty period is within 2 years from the date of receipt. Accessories are replaced for free, and shipping costs are at your own expense.

Q&A

The item is damaged when I receive it?

Products received with broken glass, or dented shades or frames are not considered defective items and cannot be returned. In such a case, we will provide a replacement for glass or shades. If you do not wish to receive a replacement and want to return the item, we will consider it a normal return and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping fees from the refund.

The item received is not the same product as my order?

In this case, we recommend that you first check your order information (correct or not).

All shipments with items that were received incorrectly or in error need to be reported to us within one week of receipt of the item.

In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product.

If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs and order preparation costs.

Can I refuse to take delivery of the item which has been shipped?

Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs and order preparation costs. This fee will be deducted from the refund of your item(s).

In the event of force majeure (such as damage or defects), please contact our customer service team at support@woddey.com immediately and we will provide you with an appropriate solution.

Returned items are damaged?

When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 14 days since it is damaged.

When will I receive the refund?

For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: support@woddey.com and we will get back to you as soon as possible.

Please note that any cancellation or return should follow our Return & Refund Policy.

Manufacturer defects?

If there is a manufacturer defect – we reserve the right to repair/fix any damaged part/glass or defect of any fixture.

About warranty?

Some items are covered by a one-year warranty from the date of purchase. For details, please contact us at support@woddey.com

Will I pay for the shipping fee when returning the item?

Yes. The actual amount may vary with different carriers.

During working days, our customer service will reply to your email within 24 hours. On weekends, holidays, and other days off, replies will be delayed by 24-48 hours. Please check your inbox or spam after sending your email. Thank you.

Restocking Fee

We will charge you a restocking fee if the return period has expired or if the reason for requesting a return within the return period is one of the following reasons. Common scenarios include:

• (1) Change of mind or buyer’s remorse
• (2) The same product is available somewhere else at a better price
• (3) Items bought by mistake or no longer needed

We will charge up to 100% of the item’s price as the restocking fee, depending on the return reason and the condition of the returned item. The following are the restocking fees for different return scenarios:

• (1) If the buyer changes their mind about the purchase and returns the product in its original condition within the return period, we will charge 20% of the product amount as a restocking fee.
• (2) If the buyer changes their mind and returns the product within the return window but it is received by us damaged or different, we will charge up to 50% of the product amount as a restocking fee.
• (3) For items that are in their original condition after the return period has expired, we will charge up to 80% of the product amount as a restocking fee.
• (4) For items that are found to be damaged or non-conforming after the return period has expired, we will charge up to 100% of the product amount as a restocking fee.

If you have any questions, please contact our customer service at support@woddey.com to learn more.

Shipping Details

1.Shipping Service Availability and Delivery Time

We provide free shipping to most countries, with delivery time being the sum of order preparation and shipping time.

2.Free Shipping:

Carrier: Express Shipping

3.Cost: Free

Process Time: 2-3 Working Days

Shipping Time: 2-3 Weeks (To Most Countries)

Delivery Area: Most Countries

Exceptions: We do not ship to Iceland due to complex weather conditions. We are also unable to ship to Ukraine currently.

For Iceland, a shipping fee of at least EUR 80 applies.

Contact us at support@woddey.com for inquiries regarding shipping to other countries.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number.

Track your order at https://www.17track.net/en or contact support@woddey.com for logistics information.

Returns and Refunds

1.Order Cancellation

Free cancellation within 48 hours.

After shipping, cancellation incurs a 30%-50% fee deducted from the refund.

2.Damaged Item Returns

Products with broken glass or dented shades cannot be returned.

We offer replacements for damaged parts or items.

If opting to return, a fee of up to 35% may apply, and outbound shipping charges may be deducted from refunds.

3.Refund Timeline

Refunds may take up to 5 working days to process.

Contact support@woddey.com for assistance with refunds.

Product Information

1.Lamp Dimming

Dimmable bulbs (e.g., E27, E14, G9) allow lamp dimming with compatible systems.

LED-chip lamps typically offer warm, cool, or dimmable options.

Contact us for customization options or if unsure.

2.Cable Length

Standard cable length is 100cm.

Request longer cables (up to 800cm) when placing orders for free extension.

3.Voltage Compatibility

Voltage is adjusted based on the country:

110V-120V: USA, Canada, Mexico, etc.

220V-240V: UK, Australia, France, Germany, etc.

For further inquiries or assistance, contact us at support@woddey.com.